Williams-Sonoma primes the pump with brand expansions

New York — With Pottery Barn preparing to launch its wedding and gift registry this month, Williams-Sonoma continues to expand its multi-channel approach to growth, Patrick Connolly, director and evp, chief marketing officer, told analysts at the Robertson Stephens conference here.

"We can't look at any channel in isolation," he said, adding that 30 percent of its customers shop more than one channel and 56 percent of its catalog shoppers also purchase in the stores. "We can surround the customer with our brand - on the Internet, in the stores, in catalogs."

Store expansion will result in 212 locations at the end of the year, with 20 new and expanded stores. Pottery Barn will total 146 locations at the end of the year with the addition of 15 new stores. The company's Next Generation format for Pottery Barn, which has an extended bed and bath section, will debut next month in Palo Alto, CA.

The PB stores and catalogs have also been re-merchandised, he said. The company plans to reset 15 to 20 stores by the end of the year, and sales have increased 30 percent in such stores.

Home & Textiles Today Staff | News & Commentary

 Home Textiles Today is the market-leading brand covering the home and textiles markets, offering a comprehensive package of print and online products. Home & Textiles Today provides industry news, product trends and introductions, exclusive industry research, consumer data, store operations solutions, trade show news and much more.

Featured Video

  • Live From New York: Fashion Comes Across the Pond

    Camera Icon More Videos

Subscribe to
Home & Textiles Today eDaily
Receive the news you need to know about the trends in the industry delivered right to your inbox.


HTT Cover October 2017

See the October 2017 issue of Home & Textiles Today. In this issue, we look at the Top 25 Online Retailers.  H&TT's exclusive annual ranking of the biggest online sellers of home textiles finds that while pure play etailers continue to fly, bricks & clicks are digging into omnichannel. See details!