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HSN revamps site in multi-channel push

Andrea Lillo, Staff Staff -- Home Textiles Today, November 10, 2003

The Home Shopping Network unveils its relaunched web site last week, adding new graphics, navigational tools and greater interaction with HSN TV, it said, trying to communicate the benefits of multi-channel shopping to its five million active customers.

Visitors to hsn.com can now see a live view of HSN's television broadcast, as well as browse products they might have missed and check out what's coming up on a new HSN TV section.

"Hsn.com is extremely effective at attracting new customers who will watch our network, but prefer to shop online," said Paul Guyardo, executive vp of TV and marketing. "By combining the TV and online experience, we can ultimately drive multi-channel shopping behavior which translates into higher satisfaction, lower churn and greater spend."

The site's redesign also allots the retailer more space to merchandise product and is better equipped to promote items.

The site logged more sales last year than in the previous three years combined.

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