Retailers tout linking channels
January 22, 2001,
NEW YORK -At the "Multi-channel shopping: The customer perspective" session, a panel of multi-channel retailers "vouched" for the successes of multi-channel storefronts and on the importance of linking them to each other.
And while in previous years the Internet served as a shopping site for mostly upper-income consumers, this past holiday online leveled the playing field, attracting "a more overall middle American income," Geiger said.
"We've always viewed our website as another way for customers to shop the way they want to shop," said George Barr, director of Internet merchandising for Circuit City.
Added Shelley Nandkeolyar, vp of Williams-Sonoma Inc.'s e-commerce division: "There's a big lesson to be learned with synergy. A synergy with all your channels is vital."
At Circuit City, the "buy online, pick up at the store" capability, which allows customers to purchase a product from circuitcity.com and then pick up the item at nearby Circuit City location, is used by 50 percent of the store's customers.
"That alone is proof that this system of creating a synergy between the two channels really works," Barr said.
Related Content By Author
Live From New York: Fashion Comes Across the Pond
Home & Textiles Today eDaily
Most Viewed Articles
See the September 2017 issue of Home & Textiles Today. In this issue, we look at the Attack of the Killer Third Tier: Monster off-pricers are climbing to the top of the food chain, plus New Products: 40 pages of new products debuting at the New York Home Fashions Market; Home Stores: TJX unveils first U.S. HomeSense store; Clicks to Bricks: Boll & Branch moves from digital to physical retailing; and much more...