Koh's creates new position: chief customer officer

Retail Editor 2, May 22, 2013

Menomonee Falls, Wis. - Kohl's has hired long-time Starbucks exec Michelle Gass for the newly created position of chief customer officer, effective June 17.
She will oversee branding across all platforms, including the ecommerce business, with a view to creating a consistent omnichannel customer experience. She reports to Kevin Mansell, chairman, president and ceo.
Gass spent more than 16 years in a number of senior positions at Starbucks Corporation, most recently as president of Starbucks Europe, Middle East and Africa. Before Starbucks, she worked in marketing and new product development with Procter & Gamble Company.
"She comes to us with a track record of success and the experience, skills and imagination to lead and accelerate Kohl's omnichannel efforts, as well as develop new strategies to move our consumer engagement in new directions," said Mansell.

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