Amazon Leads in Customer Service
February 22, 2012-- Home Textiles Today,
Consumers rank Amazon No. 1 in customer service, according to the recent NRF Foundation/American Express Customers' Choice survey, conducted by BigInsight.
Amazon.com came in at number one, up from second place last year. Other leaders included: L.L.Bean (No. 2), Zappos.com (No. 3), Overstock.com (No. 4), QVC (No. 5), Kohl's (No. 6), Lands' End (No. 7), JCPenney (No. 8), Newegg (No. 9) and Nordstrom (No. 10).
The survey polled 9,374 consumers in September.
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