Amazon Leads in Customer Service
Home & Textiles Today Staff -- Home Textiles Today, February 22, 2012
Consumers rank Amazon No. 1 in customer service, according to the recent NRF Foundation/American Express Customers' Choice survey, conducted by BigInsight.
Amazon.com came in at number one, up from second place last year. Other leaders included: L.L.Bean (No. 2), Zappos.com (No. 3), Overstock.com (No. 4), QVC (No. 5), Kohl's (No. 6), Lands' End (No. 7), JCPenney (No. 8), Newegg (No. 9) and Nordstrom (No. 10).
The survey polled 9,374 consumers in September.