Amazon Leads in Customer Service
February 22, 2012,
Amazon.com came in at number one, up from second place last year. Other leaders included: L.L.Bean (No. 2), Zappos.com (No. 3), Overstock.com (No. 4), QVC (No. 5), Kohl's (No. 6), Lands' End (No. 7), JCPenney (No. 8), Newegg (No. 9) and Nordstrom (No. 10).
The survey polled 9,374 consumers in September.
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