Amazon Leads in Customer Service

Consumers rank Amazon No. 1 in customer service, according to the recent NRF Foundation/American Express Customers' Choice survey, conducted by BigInsight. came in at number one, up from second place last year. Other leaders included: L.L.Bean (No. 2), (No. 3), (No. 4), QVC (No. 5), Kohl's (No. 6), Lands' End (No. 7), JCPenney (No. 8), Newegg (No. 9) and Nordstrom (No. 10).
     The survey polled 9,374 consumers in September.

Home & Textiles Today Staff | News & Commentary

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See the May 2017 issue of Home & Textiles Today. In this issue, we discuss our annual Market Basket survey, which finds higher prices and more polyester at leading retailers. See details!