Online retailers less than excellent
December 5, 2007,
New York – Retailers are failing to satisfy too many online shoppers, a report by Future Now reveals – although mass merchants as a group are outperforming many of the specialty chains.
Among the e-commerce sites that delivered Future Now’s highest-scoring “customer-centric experience,” the best was SmartBargains.com – which has fairly broad home textiles listings – followed by specialty retailers of electronics, jewelry and sporting goods.
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