ROBERT ALLEN IMPROVES SERVICE
Home & Textiles Today Staff -- Home Textiles Today, January 29, 2001
NEW YORK - As part of its ongoing campaign to improve service, the Robert Allen Group reported that its service performance index for 24-hour shipments of fabrics increased to 93% in 2000, up 6.9 percent over the previous year.
The target goal of shipping customer orders within 24 hours "reflects our unwavering commitment and 24-hour shipment. We are especially pleased with our operational progress, which reflects the impact of advanced planning, order entry and customer service technology implemented over the past 24 months," said Ron Kass, president and ceo.
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