Sears introduces Get Advice online tool
April 24, 2014-- Home Textiles Today,
Hoffman Estates, Ill. - Sears has launched Get Advice, a service that leverages online and mobile channels to connect with store associates for advice on products.
Consumers can type in questions and receive answers from Sears store associates across the country. Get Advice the millions of Shop Your Way customers, so any member can also post an answer and vote on the most helpful responses.
"We're using technology to virtually open the doors to Sears stores across the country, giving our members access to the expertise of thousands of our associates," said Leena Munjal, senior vp, member experience and integrated retail, Sears Holdings.
Another recently launched program, Member Assist, allows members to communicate directly with consultative store associates in more than 400 Sears stores nationwide via shopyourway.com or the Shop Your Way mobile app. Members can interact with their favorite associate at their nearest Sears store – asking product-related questions and that associate will respond directly.
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